We’ll start off by saying we’re human and after 17 years in the industry, we understand! So, feel free to contact us and talk things through if you need to.
Online booking stage – you pay 50% of the cart total at checkout. This excludes our insurance fee and the trade discount (for stylists). Your booking is then sent through to our office. We will then contact you to confirm your delivery dates (subject to our availability) and send you through an invoice for the balance. Please note, the 50% deposit is non-refundable.
Invoicing stage – Your invoice will include the delivery and insurance charge. The balance of the payment is due upon invoicing. We can only hold your order and delivery date once full payment has been received (so please don’t leave furniture rental to the last minute!).
The minimum hire charge is $1,000. This amount excludes GST, Insurance, and trucking. Insurance will be added at the invoice stage.
Unfortunately, you and/or your clients cannot live on our furniture (contact us prior to booking if this is the case)
Our hire prices, do not include trucking the hired furniture to and from your property. As a condition of our furniture hire, you must use our trucking team to deliver and collect the hired items.
The delivery & collection fees for the Melbourne Metropolitan Area are as follows:
- 1 – 10 items – $500 + GST
- House / Apartment ( 1-3 bdrms) – $800 + GST
- Large House (4+ bdrms) – $1400 + GST
Delivery days are Monday – Thursday.
For areas outside the Melb Metro, please contact us prior to sending us your booking – we’ll most likely be happy to deliver there, but it may cost you a little extra.
Our trucking crew will always work as fast, efficiently and as safely (for humans, walls and furniture) as possible. You must provide clear, safe and reasonable access for the delivery and collection.
It’s not our job (or safe work practice) to squeeze furniture through doorways or up stairs when it simply won’t fit. We also don’t do dangerous lifts that may harm our team or the property, so please, check your measurements!
Our website measurements do allow for variation, so if you want to confirm a measurement because you know it’s going to be tight – please contact us first.
You must be there to meet our trucking crew with full access to the property. Our trucking crew are trained to work with furniture, but at the end of the day they’re not house stylists and they’re not mind readers (nor are they locksmiths!).
It is your responsibility to supervise the trucking crew – this means, you must be at the property from start to finish of the install and collection and direct them on the placement of the hired items. Our removalist are not able to move anything other than the hired items, so please just don’t ask!
If you fail to meet the truck on time you will still be charged the trucking fee, and the furniture will not be delivered and/or collected, but the hire fees will continue.
To make it work for all of us, we’ll give you a morning or afternoon delivery timeslot, and the trucking boys will call when they are on their way.
Upon arrival our trucking team will do a quick walk-through of the property with you/the hirer, to verify the current condition of the property. In fairness, all claims must be backed up with your before and after photos (and date stamped please).
Alternatively, if you’ve hired one of our home stylists to install/collect your selected pieces, key arrangements must be made at least 48hrs prior to install. Keys are best left on a key safe or exchanged at an agreed meeting time.
The trucking team will do a condition report of the furniture at the warehouse before loading your selected pieces, and at the property when the items are being collected. Any damage noticed should be reported to the trucking team immediately.
Please remember, this is hire furniture – its not brand new everytime! It goes on and off trucks constantly, but we make every effort to keep it in good condition. We’ll never intentionally send you a damaged item, but we do ask that you be realistic.
If you’ve hired artwork (which we suggest you do – it really brings a look together), you may need an art hanger. Most of our artwork is timber framed with glass – therefore it must be hung on industry standard picture hooks (not 3M (or similar) sticky tabs!).
When we style a house for sale, we always bring our art hanger. They take all the stress out of hanging the artwork. A side note – unless you’re a professional, hanging pairs is never easy!
Our 2 faves are below – and mention you’re a client of HipHouse.
- Hook, Line & Picture
Pete – 0419 002 476 - The Home Improvement Company
Shane – 0418 395 437
We can see you pondering the thought, so we will clarify it for you now – you cannot re-string our artwork, and when there are D-Rings, they must be used!
We insist all our artwork and mirrors are fixed safely and similarly that bookshelves must be fixed to the walls using the bracket supplied (with the piece).
So if you have the hired furniture in place, and it doesn’t fit, doesn’t look right, or you’ve simply changed your mind, then you can swap it – however trucking fees (and availability) will apply.
‘All is fair in love and furniture hire’, meaning; you can’t book more than 4 weeks in advance. We’ve calculated this to ensure there are no double bookings, and basically it’s just what makes the world of furniture hire go round!
A standard sales campaign allows for 6 weeks hire. If you need to extend your furniture hire after your initial campaign, it’s not a problem, just contact us for a weekly rate.
On our website, the 6 weeks hire is referred to as “1 cycle”.
For all of you who have quickly done that maths based on the weekly rate on our website, we charge you for 4 weeks, and give you 2 extra weeks free!
In fairness, you can’t hold furniture and then cancel as it means others in need will miss out. Therefore, if you cancel within the first 3 weeks of booking your order online, you’ll forfeit your 50% deposit paid.
If you cancel within 1 week, you’ll need to pay the full hire fee, minus the insurance.
If something goes wrong and any items are damaged, this will either be an insurance claim or a repair/replace scenario.
If something goes really wrong and any items are stolen or deemed missing, this will be an insurance claim. For stolen / missing items, you (the hirer) will need to contact police and organise a police report. You’ll then need to have the police report provided to our office in a timely manner. You’ll also need to provide us with photos and if our insurer requests, provide them with access and/or your time to satisfy any further information they make require.
In the event of an insurance claim – Any insurance excess is payable by you/the hirer. The excess payable is determined by our insurance provider and is subject to change without notice.
Stylists; The first time you hire with us, you’ll need to set up an account, and we’ll need to verify your company. Don’t worry, it’s a quick process, and nothing like completing a census!
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Actual colours may vary slightly due to different device screen settings, the lighting and angle in photography etc. Hence the colours you see on your screen may not be a totally accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. If you have any questions, please feel free to contact us.
